Page 29 - Ebook HT QTNHS

management and limitations of technical infrastructure to conduct fraudulent activities and
appropriate customers' assets. The article will focus on clarifying the achievements and challenges
that need to be resolved, thereby proposing solutions to contribute to improving customer
information security in digital banking services. The article is conducted based on qualitative
research methods through secondary data sources in the past 5 years. Issues relating to legal
framework, information infrastructure and human resources will be analyzed and clarified
through the article.

Keywords: Digital banking, security, information, customers, legal framework,
information infrastructure, human resources.

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