Page 412 - Ebook HTKH 2024

According to Table 3 and Figure 3 and 4, out of a total of 165 surveys, when asked
whether they had ever used a bank's consumer credit service, the number of surveys that
had used a bank's consumer credit service was quite small, only 30 surveys (accounting
for 18.2%); in which the family income group from 16 - 40 million VND/month
accounted for the largest number of 15 surveys, followed by the family income group
from 41 - 60 million VND/month accounted for 8 surveys and the family income group

from 5 - 15 million VND/month accounted for 7 surveys. Regarding the age group that
had used a bank's consumer credit service, the majority were from 23 - 35 years old
(11 surveys), followed by the age group from 48 - 60 years old (8 surveys) and the age
group from 36 - 47 years old (7 surveys). Thus, the survey results show that the group
with middle income and age range from 23 - 47 has used consumer credit services of
banks.
Table 4. Relationship between age, family income and consumer response II.13 by
descriptive statistical analysis

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