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Figure 2: Vietnam’s payment infrastructure
Source: State Bank of Vietnam (2025)
The credit information infrastructure has been invested heavily through
cooperation with many domestic and foreign organizations to expand information
sources, especially on customers with no credit history in the database. In addition,
Vietnam has also implemented a project to connect the credit information system and
the National Population Database to facilitate electronic identification and authentication.
Advanced technology has also been promoted to continuously upgrade the credit
database system, such as servers are transferred from virtual to physical platforms,
technology is applied to data processing operations, operating systems are upgraded, and
security measures are deployed. As a result, the credit information infrastructure in
Vietnam in recent years has achieved remarkable development with increasingly
expanding information coverage, both the quantity and quality of information have been
improved. Credit information coverage experienced growth, reaching around 70-75% in
recent years.
At the same time, Vietnam has witnessed the rapid expansion of its fintech
ecosystem. Fintech companies operate across a wide range of financial services, including
digital payments, peer-to-peer lending, personal finance management, and online credit
platforms. Many fintech firms collaborate with commercial banks to develop innovative
financial products and services. These partnerships have contributed to expanding
financial access, particularly for individuals and small businesses with limited access to
traditional banking services.
4.4 Contribution of digital finance to financial inclusion
The rapid expansion of digital financial services has significantly contributed to
improving financial inclusion in Vietnam, particularly within the policy framework of the
National Financial Inclusion Strategy to 2025 with a vision to 2030. According to statistics
from the State Bank of Vietnam, approximately 75% of adults owned payment accounts
at banks or licensed financial institutions by 2024, indicating substantial progress
compared with previous years. Digital channels have increasingly become the primary
mode of financial transactions in many commercial banks, reflecting the growing
adoption of digital financial services among individuals and businesses.
AI technologies have also begun to play a growing role in Vietnam’s banking sector.
Several commercial banks have adopted AI-based credit scoring models, fraud detection

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