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level of standard when using Windows-based PC as an older technology or low-spec
hardware). The optimization of pages and files, including minimizing or eliminating
graphics-heavy files and adhering to universal web coding standards, must be ensured in
order for users to experience stable and fast loading times regardless of the user's
Internet speed. Another considerable recommendation is the utilization of responsive
design principles, which will allow the user interface to automatically adjust to any screen
size and/or operating environment, thus creating the same smooth, unified, and
convenient experience across all technology for all users.
(3) Developers should also develop a simplified and very accessible interface mode
especially for specific user groups. In addition to the standard one, this version needs to
be developed with a simplified layout, larger font, more easily clickable buttons, and
detailed instructions on how to complete an action. The use of assistive technologies (ex.
voice recognition, automated text readers for instructional information) will reduce the
barrier to accessing public service portals for all people, but especially for the elderly and
for anyone from a country with a lower level of digital literacy, thus allowing everyone to
access and use public services with greater ease.
(4) To improve the speed of data interoperability across governmental bodies, an
effective data integration system that is unique, highly secure, and allows information to
be distributed in real-time is going to be necessary. A seamless connection between the
National Population Database and the specialized service programs offered by the various
branches of government can be established. When citizens log in and verify themselves,
the information can be auto-saved server-side to help them save time on next logins.
Moreover, ensure that only user access rights, established through access control and
authorization procedures, will enable access to a citizen's personally identifiable
information. This enhances the level of trust that users have in the system and reinforce
public confidence through comprehensive data access logging.

References
[1]. Abdulkareem, A.K.; Ramli, R.M., (2021), “Does trust in e-government influence
the performance of e-government? An integration of information system success model
and public value theory”, Transforming Government: People, Process and Policy, Vol. 16,
No. 1, pp. 1750-6166.
[2]. Alzahrani, A.I.; Mahmud, I.; Ramayah, T.; Alfarraj, O.; Alalwan, N., (2017),
“Modelling digital library success using the DeLone and McLean information system
success model”, Journal of Librarianship and Information Science, Vol. 51, No. 2, pp. 291-
306.
[3]. Ayyash, M.M.; Ahmad, K.; Singh, D., (2013), “Investigating the Effect of
Information Systems Factors on Trust in E-Government Initiative Adoption in Palestinian
Public Sector”, Research Journal of Applied Sciences, Engineering and Technology, Vol. 5,
No. 15, pp. 3865-3875.
[4]. Brown, M.M.; Brudney, J.L., (2001), “Achieving Advanced Electronic
Government Services: An Examination of Obstacles and Implications from an International
Perspective”, Paper Presented at the National Public Management Research
Conference,Vol. 28, No. 1, 2004, pp. 96-113.
[5]. Chan, F.K.Y.; Thong, J.Y.L.; Brown, S.A.; Venkatesh, V., (2020), “Service Design
and Citizen Satisfaction with E-Government Services: A Multidimensional Perspective”,
Public Administration Review, Vol. 81, No. 5, pp. 874-894.

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